Important Information!

This page contains important information about us, the services we provide and the regulators and professional bodies of which we are a member.

Click on the links below or scroll down the page for more information on each topic.

    Important!

This page contains important information about us, the services we provide and the regulators and professional bodies of which we are a member.

Click on the links below or scroll down the page for more information on each topic.





   Information   



Information About Us

This site is operated by FTS Group Ltd trading as DriveSmart.

FTS Group Limited is authorised and regulated by the Financial Conduct Authority, registration number 784412.

Our address is:

5 Wood Road
Shepperton
Surrey
TW17 0DQ

FTS Group Limited is a credit broker and is not a lender and only provides introductions to lenders or credit brokers.

The Financial Conduct Authority is the independent regulator of financial services.

The Financial Conduct Authority requires us to provide you with a document called an 'Initial Disclosure Document'.

This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint and details about the Financial Services Compensation Scheme.

Follow this link to see our document.

FTS Group Limited is VAT registered, registration number GB 678 7563 67

FTS Group Limited is a company registered in the UK, company registration number 02640317.



   Disclaimer   



When Using This Site Please Remember:

Prices, finance payments and other data provided on this site are valid only at the time of original viewing.

Fuel consumption and emissions details displayed on this site are from the manufacturer's published data obtained under test conditions and may not reflect 'real world' driving conditions.

Vehicle images may include features/equipment/options only available at an additional cost.

Finance offers subject to status, terms and conditions, vehicle stock and availability.

Offers are not available in conjunction with any other offer or terms, in particular where the end-user already has terms of business with the vehicle manufacturer, distributor or agent, or with the lender.

An excess mileage charge may be applied if the vehicle is returned with a greater mileage than the contracted miles.

Vehicles must be returned at the end of the contract in a condition which meets the BVRLA 'Fair Wear And Tear' Guidelines otherwise excess wear and tear charges may be applied.

VAT will be added to displayed/applicable business leasing and contract hire rentals at the prevailing rate.

Information and calculations provided in this web site and any associated documents and materials are for illustrative purposes only.

All references to taxation, VAT and accounting treatment are subject to confirmation by your professional advisors.

Whilst all reasonable care has been taken in the preparation and production of this page, web site and any associated documents, no liability can be accepted by the author, publisher, web site host, the holder of the domain name addressed by this site or any of their introducers, agents or sub-contractors for any loss or damage caused to or incurred by any person, persons or body acting or failing to act upon information, advice or recommendations contained herein nor can liability be accepted for advice or information provided by this site which is not appropriate to you, your employer's or business's position.

Consult your professional advisers before acting upon any material contained in or associated with this site.

The information in this site is not directed at anyone other than UK residents and applications from others will not be accepted.

The information contained in this site may not satisfy the laws of any other country.

If you use this site, you acknowledge that you have read and agree with the above statements.

The 'mobile friendly' phone number 0333 444 0400 only applies to phone calls made from within the UK.





   Data   

   Data Protection


FTS Group Limited is registered with the Information Commissioner, registration number ZA249700.

Click on this link for more information about our Data Protection Act compliance.



GDPR Compliance

The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from 25 May 2018.

The GDPR imposes new obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens.

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of all relevant Data Protection Legislation, including GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation that state personal data shall be:

  1. Processed lawfully, fairly and in a transparent manner in relation to the data subject
  2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
  3. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  4. Accurate and, where necessary, kept up to date
  5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed
  6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

FTS Group Limited respects our customers' rights to data privacy and protection and as such we have revised our internal policies, procedures, working practices in order to meet the requirements of the GDPR.

We place a high priority on protecting and managing data in accordance with accepted standards and indeed helping our customers utilise our products and services to the same end.

FTS Group Limited is committed to compliance with the GDPR as both a processor and controller of personal data and have established working processes to manage our GDPR implementation and monitoring and ensure compliance on an ongoing basis.

Further information is available within our Privacy Policy. If you have any further questions please contact us.



   Professional Bodies





FTS Group Limited is a Leasing Broker member of the British Vehicle Rental And Leasing Association (the 'BVRLA'), membership number 8303, which has a code of conduct for leasing brokers.

Visit the BVRLA website or read the Code of Conduct (pdf reader required).



   Privacy   


Privacy Policy

We operate a privacy policy in connection with data gathered about users visiting this site.

This privacy policy applies between you, the User of this Website and the site operator, the owner and provider of this Website. The site operator takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

 1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to the site operator via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

The site operator, or us

The site operator, a company incorporated in England and Wales with registered number 02640317 whose registered office is at Suite 116, Unit F, Dolphin Industrial Estate, Windmill Road, Sunbury on Thames, Surrey, TW16 7HT;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by the site operator and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to the site operator and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.drivesmart.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 2. In this privacy policy, unless the context requires a different interpretation:

 a. the singular includes the plural and vice versa;

 b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

 c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

 d. "including" is understood to mean "including without limitation";

 e. reference to any statutory provision includes any modification or amendment of it;

 f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

 3. This privacy policy applies only to the actions of the site operator and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

 4. For purposes of the applicable Data Protection Laws, the site operator is the "data controller". This means that the site operator determines the purposes for which, and the manner in which, your Data is processed.

Data collected

 5. We may collect the following Data, which includes personal Data, from you:

 a. name;

 b. date of birth;

 c. gender;

 d. job title;

 e. profession;

 f. contact information such as email addresses and telephone numbers;

 g. demographic information such as postcode, preferences and interests;

 h. financial information such as credit / debit card numbers;

 i. IP address (automatically collected);

 j. web browser type and version (automatically collected);

 k. operating system (automatically collected);

 l. any other information relevant to your use of the site or the processing of orders from you for goods or services;

 m. in each case, in accordance with this privacy policy.

How we collect Data

 6. We collect Data in the following ways:

 a. data is given to us by you;

 b. data is received from other sources; and

 c. data is collected automatically.

Data that is given to us by you

 7. the site operator will collect your Data in a number of ways, for example:

 a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

 b. when you register with us and set up an account to receive our products/services;

 c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

 d. when you enter a competition or promotion through a social media channel;

 e. when you make payments to us, through this Website or otherwise;

 f. when you elect to receive marketing communications from us;

 g. when you use our services;

 h. such as credit reference agencies and other organisations involved in the prevention of fraud;

in each case, in accordance with this privacy policy.

Data that is received from third parties

 8. The site operator will receive Data about you from the third parties such as brokers, introducers, lenders or other agencies involved in the prevention of fraud;

Data that is received from publicly available third parties sources

 9. We will receive Data about you from publicly available third party sources such as credit reference agencies and other parties involved in the prevention of fraud;

Data that is collected automatically

 10. To the extent that you access the Website, we will collect your Data automatically, for example:

 a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

 11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 a. internal record keeping;

 b. improvement of our products / services;

in each case, in accordance with this privacy policy.

 12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

 13. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

 14. We may share your Data with the following groups of people for the following reasons:

 a. any of our group companies or affiliates - for the proper administration of the website and our business;

 b. our employees, agents and/or professional advisors - in order to process applications for the supply of goods or services and the prevention of fraud;

 c. third party service providers who provide services to us which require the processing of personal data - in order to process applications for the supply of goods or services and the prevention of fraud;

 d. third party payment providers who process payments made over the Website - in order to process applications for the supply of goods or services and the prevention of fraud;

 e. relevant authorities - to facilitate the detection of crime and the collection of taxes and duties;

 f. lenders, credit card providers and processing companies and credit reference agencies - in order to process applications for the supply of goods or services and the prevention of fraud.

in each case, in accordance with this privacy policy.

Keeping Data secure

 15. We will use technical and organisational measures to safeguard your Data, for example:

 a. access to your account is controlled by a password and a user name that is unique to you.

 b. we store your Data on secure servers.

 c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

 16. We are certified to SOC 2. This family of standards helps us manage your Data and keep it secure.

 17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@drivesmart.co.uk.

 18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

 19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

 20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

 21. You have the following rights in relation to your Data:

 a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

 b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

 c. Right to erase - the right to request that we delete or remove your Data from our systems.

 d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

 e. Right to data portability - the right to request that we move, copy or transfer your Data.

 f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

 22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@drivesmart.co.uk.

 23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

 24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

 25. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

 26. The site operator may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the site operator. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 27. We may also disclose Data to a prospective purchaser of our business or any part of it.

 28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

 29. This Website may place and access certain Cookies on your computer. The site operator uses Cookies to improve your experience of using the Website and to improve our range of products and services. The site operator has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 31. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The site operator to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 32. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 33. You can find a list of Cookies that we use in the Cookies Schedule.

 34. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

 35. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

 36. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 37. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

 38. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

 39. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

 40. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 41. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

 42. The site operator reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact The site operator by email at info@drivesmart.co.uk.

01 June 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie

Purpose

session data cookie

we use session cookies to remember you and maintain your session whilst using our website







Functionality

We use the following functionality cookies:

Description of Cookie

Purpose

session functions cookie

to identify your computer and manage its access to our website



 

   Complaints   


Complaints

In the event that you have a complaint about this website or FTS Group Limited you can contact us at the following address:

FTS Group Limited
5 Wood Road
Shepperton
Surrey
TW17 0DQ



Your complaint will be examined under our complaints procedure. You can download a copy of our complaints procedure here.


In addition, we are a member of the British Vehicle Rental and Leasing Association and comply with the BVRLA Code of Conduct.

The BVRLA has a Government recognised dispute resolution service and you can refer a complaint about us direct to the BVRLA.


If your complaint relates to a financial product or service we have provided and you are not satisfied with the final outcome of our complaints procedure then you can contact The Financial Ombudsman; details can be found at:

www.financial-ombudsman.org.uk.


Non-financial complaints can be directed to Trading Standards.




Contact Us


   0333 444 0400

(+44 1792 224319 from outside the UK)

   info@drivesmart.co.uk




Contact

0330 444 0400
(+44 1792 224319 outside UK)

info@drivesmart.co.uk